Saas Returns Management and Customer Support Automation
Frontlines is a cloud solution that coordinates your sales, support and service teams to improve the customer support experience
Frontlines has been designed for manufacturers that require a powerful and configurable support solution that includes RMA and Returns Management
Organize and consolidate all aspects of your RMA workflow in one tool
Find the hidden costs and untapped revenue streams in support and returns management
Complement your returns processing with a powerful issue tracking solution
Poor support and slow returns processing leads to unhappy customers. Let us resolve these issues.
Multiple RMA workflows customized for different return types and product lines?
Track and manage product warranties and SLA's?
Configurable incident tracking and self-service Knowledge Base?
Customized incident and RMA input forms and screens?
Customer visibility into the status of tickets and RMAs?
Reports to track product issues and improve product quality
Staff permissions to control visibility and access for different support roles.
"If we didn't have FrontLines Returns with the added volume of business...
"A very positive experience compared to others I have had in the past with large database tool providers....
"...the most complete and economical solution on the market today.
"... Frontlines Returns has allowed us to bring a level of IT automation to our business
"...easy to work with, flexible, very responsive and very reasonable. A very positive experience...
"Flexibility... Smooth... Paperless... Empowering...
"The more we use it - the MORE we like it!...
"...rapidly become of strategic value to us because of its configurability and...
"I am very pleased with the FrontLines.ca product & the support I received.