Saas Returns Management and Customer Support Automation

Frontlines is a cloud solution that coordinates your sales, support and service teams to improve the customer support experience

Frontlines has been designed for manufacturers that require a powerful and configurable support solution that includes RMA and Returns Management

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After Sales Support
Consolidate Your Reverse Logistics

Flexible RMA Workflow

Organize and consolidate all aspects of your RMA workflow in one tool

Reduce Costs With FrontLines

Reduce Support Costs

Find the hidden costs and untapped revenue streams in support and returns management

Complete Issue Tracking

Complete Issue Tracking

Complement your returns processing with a powerful issue tracking solution

Increase Customer Loyalty

Increase Customer Loyalty

Poor support and slow returns processing leads to unhappy customers. Let us resolve these issues.

FrontLines adapts to your unique needs. What does your after sales support system require?

Multiple RMA workflows customized for different return types and product lines?

FrontLines has it

Track and manage product warranties and SLA's?

FrontLines has it

Configurable incident tracking and self-service Knowledge Base?

FrontLines has it

Customized incident and RMA input forms and screens?

FrontLines has it

Customer visibility into the status of tickets and RMAs?

FrontLines has it

Reports to track product issues and improve product quality

FrontLines has it

Staff permissions to control visibility and access for different support roles.

FrontLines has it
View product video now Turn your RMA process into profit now

Who is using FrontLines Global Support?

Panasonic Electric Works Uses FrontLines

Panasonic Electric Works

"If we didn't have FrontLines Returns with the added volume of business...

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Brooks Instruments Uses FrontLines

Brooks Instruments

"A very positive experience compared to others I have had in the past with large database tool providers....

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Bridgewave Communications Uses FrontLines

Bridgewave Communications

"...the most complete and economical solution on the market today.

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Two Technologies Uses FrontLines

Two Technologies

"... Frontlines Returns has allowed us to bring a level of IT automation to our business

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Socket Mobile Uses FrontLines

Socket Mobile

"...easy to work with, flexible, very responsive and very reasonable. A very positive experience...

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Instantel Uses FrontLines


"Flexibility... Smooth... Paperless... Empowering...

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Simco Industrial Uses FrontLines

Simco Industrial (ITW)

"The more we use it - the MORE we like it!...

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Xmark Industrial Uses FrontLines

Xmark Industrial

"...rapidly become of strategic value to us because of its configurability and...

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Electrical Safety Authority Uses FrontLines

Electrical Safety Authority

"I am very pleased with the product & the support I received.

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